1
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
2
Public Relations Institute of New Zealand. https://www.prinz.org.nz/
3
Institute for Public Relations. http://www.instituteforpr.org/
4
Chartered Institute of Public Relations. https://www.cipr.co.uk/
5
PRovoke | PR News & Public Relations Events. https://www.holmesreport.com/
6
Holladay SJ, Coombs WT. Public relations literacy: Developing critical consumers of public relations. Public Relations Inquiry 2013;2:125–46.https://journals-sagepub-com.ezproxy.aut.ac.nz/doi/full/10.1177/2046147X13483673
7
L’Etang J. Public relations: concepts, practice and critique. Los Angeles: : SAGE 2008.
8
Coombs WT, Holladay SJ. The conceptual heritage of public relations: using public memory to explore constraints and liberation. Journal of Communication Management 2019;23:375–92. doi:10.1108/JCOM-01-2019-0016
9
Morehouse J, Saffer AJ. A bibliometric analysis of dialogue and digital dialogic research: mapping the knowledge construction and invisible colleges in public relations research. Journal of Public Relations Research 2018;30:65–82. doi:10.1080/1062726X.2018.1498343
10
Fawkes J. The evolution of public relations research - an overview. Communication & Society 2018;31:159–71.http://ezproxy.aut.ac.nz/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edb&AN=132863733&site=eds-live
11
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
12
Bourne C. AI cheerleaders: Public relations, neoliberalism and artificial intelligence. Public Relations Inquiry 2019;8:109–25. doi:10.1177/2046147X19835250
13
Panda G, Upadhyay AK, Khandelwal K. Artificial intelligence: A strategic disruption in public relations. Journal of Creative Communications 2019;14:196–213. doi:10.1177/0973258619866585
14
Galloway C, Swiatek L. Public relations and artificial intelligence: It’s not (just) about robots. Public Relations Review 2018;44:734–40. doi:10.1016/j.pubrev.2018.10.008
15
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
16
Macnamara J. The global shadow of functionalism and excellence theory: An analysis of Australasian PR. Public Relations Inquiry 2012;1:367–402. doi:10.1177/2046147X12448581
17
Grunig JE. Communication, public relations, and effective organizations: An overview of the book. In: Grunig JE, ed. Excellence in public relations and communication management. New York: : Routledge 1992. 1–28.https://ebookcentral.proquest.com/lib/aut/reader.action?docID=1487173&ppg=16
18
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
19
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
20
Johnston KA, Taylor M, editors. The handbook of communication engagement. Wiley Blackwell 2018. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=5359393
21
Farmer Y. Ethical decision making and reputation management in public relations. Journal of Media Ethics: Exploring Questions of Media Morality 2018;33:2–13. doi:10.1080/23736992.2017.1401931
22
Toledano M, Avidar R. Public relations, ethics, and social media: A cross-national study of PR practitioners. Public Relations Review 2016;42:161–9. doi:10.1016/j.pubrev.2015.11.012
23
Kim S-Y, Ki E-J. An exploratory study of ethics codes of professional public relations associations: Proposing modified universal codes of ethics in public relations. Journal of Mass Media Ethics 2014;29:238–57. doi:10.1080/08900523.2014.946602
24
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
25
Theunissen P, Sissons H. Relationship building in public relations. London, [England]: : Routledge 2018. http://ezproxy.aut.ac.nz/login?url=http://ebookcentral.proquest.com/lib/aut/detail.action?docID=5056513
26
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
27
Theunissen P, Sissons H. Relationship building in public relations. London, [England]: : Routledge 2018. http://ezproxy.aut.ac.nz/login?url=http://ebookcentral.proquest.com/lib/aut/detail.action?docID=5056513
28
Heath RL. The journey to understand and champion OPR takes many roads, some not yet well traveled. Public Relations Review 2013;39:426–31. doi:10.1016/j.pubrev.2013.05.002
29
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
30
Ledingham JA, Brunning SD. Relationship management in public relations: Dimensions of an organization-public relationship. Public Relations Review 1998;24:55–65.https://www-sciencedirect-com.ezproxy.aut.ac.nz/science/article/pii/S0363811198800209
31
Love T, Tilley E. Acknowledging power: The application of Kaupapa Māori principles and processes to developing a new approach to organisation–public engagement. Public Relations Inquiry 2014;3:31–49. doi:10.1177/2046147X14521198
32
Maal M, Wilson-North M. Social media in crisis communication – the "do’s” and "don’ts”. International Journal of Disaster Resilience in the Built Environment 2019;10:379–91. doi:10.1108/IJDRBE-06-2014-0044
33
Lambret CV, Barki E. Social media crisis management: Aligning corporate response strategies with stakeholders’ emotions online. Journal of Contingencies and Crisis Management 2018;26:295–305. doi:10.1111/1468-5973.12198
34
Ott L, Theunissen P. Reputations at risk: Engagement during social media crises. Public Relations Review 2015;41:97–102. doi:10.1016/j.pubrev.2014.10.015
35
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
36
Heath RL, editor. Encyclopedia of public relations. 2nd ed. SAGE Publications 2013. https://ebookcentral.proquest.com/lib/aut/detail.action?docID=1652024
37
Sommerfeldt EJ, Taylor M. A social capital approach to improving public relations’ efficacy: Diagnosing internal constraints on external communication. Public Relations Review 2011;37:197–206. doi:10.1016/j.pubrev.2011.03.007
38
Sommerfeldt EJ. The civility of social capital: Public relations in the public sphere, civil society, and democracy. Public Relations Review 2013;39:280–9. doi:10.1016/j.pubrev.2012.12.004